Terms & Conditions

Check in & Check out:

  • Check in time from 2.00 PM
  • Check out time 12.00 PM
  • Early check in and late check out upon availability and should be requested 24 hours in advance.

Facilities & Services:

  • Free Gym access for residents only at PRIME RESIDENCE New Cairo 24 hours.
  • Rooftop Terrace service  from 7:30 AM to 10.00 PM at PRIME RESIDENCE New Cairo. 
  • 24 hours security with CCTV.
  •  Concierge service daily from 10 am to 7 pm .
  • One time for free housekeeping per week for short-term rentals .
  • Daily Housekeeping service available from 10 PM till 5 PM on demand with extra charge .
  • Housekeeping packages with very special rates available. 
  • Dry Clean /Laundry service available with extra charge at Prime Residence New Cairo only . 
  • Extra bed available with extra charge at Prime Residence New Cairo only.
  • Transportation from Cairo International Airport available with special rate.


  • extension request must be submitted 48 hours before initial check-out date  and based on availability .
  • In case of long-term rental contracts, only allowed to extend up to 7 nights eligible to monthly rate, any additional extensions after the 7th night will be calculated with daily rate, and short-term rental terms will apply.

Cancellation & No Show Fees:

  • Free cancellation 7 nights before check in date, or else one night will be charged.
  • In case of No Show one night will be charged.


  • 30% deposit should be paid in advance to confirm reservation .
  • Full Payment should be settled in EGP or equivalent to USD upon check in.


  • Rates include utilities ( water and electricity ) in short-term rentals .
  • Utilities ( water and electricity ) not included in rates, should be paid (extra) for long-term rentals.


  • Internet available with MIFI device for USD 3 per night plus USD 10 for 8 GB at Prime Residence New Cairo, Point 90 New Cairo and EastTown Sodic New Cairo.
  • Free Wi-Fi available at Ocean Blue Heliopolis and Palm Hills the Village New Cairo .  


  • Parking charge for long-term rentals will be paid extra per month based on availability.

House rules.

  • Marriage certificate is a must for couples.
  • Visitors are not allowed except for family members, and by providing an ID .
  • Visitors are welcome at the reception area or at the roof terrace at Prime Residence New Cairo .
  • Pets are not allowed .